We will then advise you of our next steps. We will contact the freight company and track the parcel’s last transit. If after 9 days from your date of purchase you have not received the parcel you will need to notify us by email immediately. There may also be noticeable delays in the delivering of parcels based on an increase in demand over the Christmas period due to the COVID-19 pandemic.Ġ.6 NOTIFICATION FOR DELAYS IN DELIVERIES A re-delivery cost may be involved if they are required to re-deliver the parcel. If no one is at home to accept the parcel at the delivery address, a notification from the freight company will be left in the mailbox or under the door providing you with details to arrange a redelivery time or a location for pickup. Deliveries may take longer during busy periods or during the Covid-19 pandemic. A tracking number will be provided by the freight company to track your parcel. Parcels may take between 3 to 10 business days to be delivered, subject to availability. Home delivery orders are delivered on weekdays by either Sendle or CourierPlease. Replacements for Warranty products will be dispatched within 3 days of receiving the In the event multiple purchases are made online and the item in question cannot be replaced the shipping cost will not be refunded. If Christmas Crazy no longer has the item in stock a refund of a single purchase price and shipping cost will be honoured. Shipping costs may also vary based on changes implemented by the freight company.Ĭhristmas Crazy dispatching days for online sale orders will be limited to Monday, Wednesday and Fridays from 11am-5pm.Īll products will be manually checked to ensure all parts are inside the package and tested by us before the product is dispatched. The cost of Christmas Crazy returning a replacement product to you following an exchange is also incurred by the customer. The cost of freight for a refund is incurred by the customer. If you require express delivery ensure you choose that way of shipping. The total cost of freight will be calculated and added to your shopping cart.įreight charges are non-refundable except for the non-delivery of a parcel.Ĭhristmas Crazy offers both standard and express shipping. The website will calculate the cost of freight using the size and weight of the item(s) and delivery address. Once the parcel has been signed for, you or the person collecting are responsible for any damage or loss of items.Īll products on our website are priced excluding freight. If you authorised another person to collect your parcel, they will require photo identification in order to sign for and collect the parcel together with the proof of purchase. Simply use the email copy on your phone as a proof of purchase together with your photo identification. ‘Ready tomorrow’ Means your items are typically ready to collect at our Taren Point store by end of next business day.Ĭlick & Collect parcels need to be signed for at the store or location nominated upon checkout for pick-up. ‘Ready today’ Means your items are typically ready to collect at your selected store by end of day ordered. We’re excited to provide a free Click & Collect service for products that are in stock at our Taren Point store! Simply purchase your product online and we will advise you via email when your product is available for collection at Taren Point within 24hrs, subject to product availability. Our megastores will reopen again (along with our “Click & Collect” service) between Mid October and 31 December 2022. Christmas Crazy online store is operational (365 days) throughout the year with Australia Wide Shipping, however our “Click & Collect” service will be unavailable from January – September whilst our megastores at Kirrawee and Taren Point are closed.
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